Trusted by brands big & small

Your social media agency partner.

 

Both across Australia and globally, more people are buying online – and they’re buying more things more often. In Australia in 2019, 71% of internet users bought something online and this is expected to hit 77.4% by 2023.

 

Defiant digital is your full service social media agency and we help your business leverage the insane power of social media marketing. We handle everything from your ads strategies to creative, copywriting, landing pages and everything in between, giving your business everything it needs to make social media advertising profitable.

We make social media ads profitable.

 

Smart business owners spend advertising budgets on the platforms where their customers already spend time. And not only is it smart to get a piece of the action, the power of social media ads literally allow you to monitor the type of customer who buys, when they purchased, what type of device they were using, which offer they responded to, and what their interests are. Leverage social media ads to tap into the >400 data points the algorithm has on each user and find your perfect customers.

No guessing games with your budget.

 

Here at Defiant Digital, we play no guessing games. If it’s not data driven, were not interested. We work with our clients to build a social media ads machine where they can see what is happening at every step in the purchase process. Beats throwing money at a print ad with your eyes shut, any day. The level of detail we provide all of our clients in our reporting allows us to make smarter decisions as a team to help your business grow

DEFIANT DIGITAL PARTNERS WITH MAJOR BRANDS

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We’ve discovered a hack that almost every one of our clients was unaware of before working with us. Download this e-book to discover a simple strategy that has generated up to 59x return on investment for one of our clients (that’s $59 for every $1 spent on ads!)

Frequently Asked Questions

Ever wanted to know what it’s like to work with a performance based social media agency? Here’s some answers to our most frequently asked questions. Looking for something else? Reach out via our contact page and we’ll be in touch soon.

What is the difference between organic and paid social media advertising?

Organic advertising describes posts, articles and links that do not have any advertising budget associated with them. To ensure your business is profitable we recommend adding paid social media ads to your marketing strategy – this is what will skyrocket your results and revenue. Paid social media ads involve a more detailed campaign structure to send the right message to the right person at the right time.

What is a pixel?

A pixel is a short piece of code that we install on your website and any landing pages we create for your campaigns. We first install a base pixel and then install the best pixel standard and custom events that are triggered by different actions your prospect takes. For instance, we can track people who view your product and then send them a specific message to bring them back and complete their purchase. Or we can track people who click a button on your landing page, monitor how far through the purchase process they move, and send a relevant message to them. We can also tell who watched a certain video, how long they viewed it for, or how far down a page somebody scrolled.

 

Having a pixel correctly installed also means we can use that data to create “lookalike” audience lists and use those when we are prospecting for new customers for your business.

How much do I need to spend on social media ads each month?

The size of your social media ads budget will depend upon your business goals, your business’ capacity for fulfilment, and how quickly you want to reach a particular revenue goal. We assist our clients in determining the right-sized budget using industry benchmarks, and monitoring data.

How do I retarget people with Ads?

Retargeting with ads is done by using the pixel data. It is extremely important that you send the right message to the right person at exactly the right time. For instance, you might see that people are browsing a “how to” video that is related to your product. You know they are interested in how the product works, so you may decide to show them an ad that includes a discount. For another person, the data may indicate they started to check out and did not finish the process. You can choose to retarget them both with an ad campaign and an email (or Messenger bot) to encourage them to come back and complete their purchase.

 

You might also discover that somebody didn’t buy because they still felt uncertain about the product. In this case you can provide them with information to help build trust in your product and offer, such as “how to” information and/or a money-back guarantee.

Can I just boost a post?

Occasionally we see a case where boosted posts have worked well for a brand. However, the recipe for success requires an extremely loyal, sizeable audience combined with an aggressive posting calendar. The problem with boosting posts is that targeting is nowhere near as specific as when our team at Defiant Digital creates a proper campaign structure, and retargeting is not covered.

I already wasted money on Facebook ads. What guarantees do you provide?

Because Facebook’s platform is accessible, many people attempt to create their own marketing campaigns without a proper campaign structure and bidding options in place. The result is that many people do lose money on Facebook ads. However, our team implements highly-successful strategies that focus on a strong Return on Investment, and we’re very good at what we do. You can click here to see case studies from our campaigns.

 

If any agency offers a guarantee on their Facebook ads, we suggest you run the other way. Why? We don’t own Facebook. Or Instagram. Or Linkedin. We’re playing on other people’s real estate. They can (and do) change the rules often. And on very rare occasions they can break – in 2019 Facebook’s Business Manager was inaccessible for a few hours while people’s ad spend kept moving.

 

Algorithms contain errors, systems can shut down, and even the humans who give support can make incorrect decisions. So, no guarantees for social media ads. But we do promise to implement industry best practice. And we like to keep our clients around for the long term.

Are Facebook ads profitable?

Facebook ads are incredibly profitable for our clients. When business owners understand the power of the data they buy in the auction that is Facebook’s news feed, they know they are using the most powerful marketing in history. Compare an ad campaign on Facebook, where you can measure who responds to each offer, with paying for ad space in a newspaper and hoping someone will see it … what are you waiting for?

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